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Intent-Driven AI Dialogues
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Internal Notes & Collaboration
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Basic Customer Portal
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Basic Reporting & Dashboard
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Intent-Driven AI Dialogues
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Semantic Knowledge Retrieval
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Nami Assist - Basic suggestions
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Nami Assist - Advanced drafting & learning
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Predictive Analytics & Insights
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Automated Brand Protection (Tone/Compliance)
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Live Chat with Agent Transfer
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Real-Time AI Co-pilot for Agents
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Seamless Context Preservation on handoff
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Multilingual Live Translation (6 Indian languages)
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Smart Auto-Categorization
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Cognitive Automation Rules Engine
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3-Stage SLA Escalation Matrix (SMS, Email, Call)
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Predictive Performance Analytics Dashboard
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Version-Controlled Knowledge Base
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Proactive Identity Verification (OTP for sensitive data)
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Audit Logs & Advanced Security
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Email Support
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Priority 24/7 Support
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